What Shipping Methods Are Available?
All items in your order ship to a single “ship to” address. A valid United States address is required for all deliveries. USPS or UPS with tracking and delivery confirmation are the typical methods used to ship orders.
Do You Ship Internationally?
We currently ship to Canada and able to accept orders from other countries case by case. If you would like to order please contact us with product quantity and country name to get a shipping quote.
How Long Will It Take To Get My Package?
Purpose offers a 100% 30-day money-back satisfaction guarantee to all retail customers. If you change your mind about the item you ordered before shipped, you will receive a full refund of original price paid. If we shipped you the wrong product, we will pay for the cost of shipping the product back to us. All we ask is that the product you are returning is not used or expired, is in the same condition you received it and it is in the original box and packaging. To start a return process please contact us.
Who Should I Contact If I Have Any Questions?
Please use our customer support contact form for any questions related to your order.
What is Freeze Dried Dog Food?
Freeze dried dog food is actually made from fresh foods with nearly all of the water content removed through a special process. The result is a light and dry product that is packaged in air tight containers for future use. Freeze dried dog rations remain viable for years as long the packaging is not damaged or opened. This is because all micro-organisms need water to survive, so the spoilage process goes into suspended animation. When you’re ready to feed your pet, all you have to do is open the package, add a little water to reconstitute the food and Fido’s dinner is ready to be served.
Will Freeze Dried Food Last Forever?
While freeze drying can suspend spoilage for years, there is still a very small amount of moisture left in the dog food, so eventually it will go bad. However, most of us are not going to purchase a year’s worth of dog food in advance, so spoilage really shouldn’t become an issue.
Are your products made in the USA?
All of our freeze-dried foods are made in USA and sourced in USA except rabbit. While we are doing our best to source our rabbit locally sometimes we need to import from France. We do not source any product or raw material from China or any other countries with questionable manufacturing methods.
Where are your ingredients sourced?
All of our ingredients are human-grade, USDA inspected and approved. We get raw fruits, vegetables, meat and poultry from local suppliers. Not only our ingredients but also our manufacturing facility is USDA inspected and approved. Basically we are manufacturing our products under constant inspection of a USDA officer, which overseas and match package claims.
Have you ever been involved in a recall?
We haven’t have any recall since we have launched in 2014.
What is the difference between freeze-dried and dehydrated?
Freeze-drying is the gold standard when it comes to food preparation. Essentially the moisture is removed and the nutrients remain in a convenient form. Freeze dried is cold processing which does not change the original nutritional content. Dehydration process uses high heat and it reduces the nutritional content and provides less value to pets. We only manufacture freeze dried as we focus to create the highest quality pet food.
What is the shelf life of your products?
All of our products have a shelf-life of 18 to 24 months. Our bags comes with a zipper, so you can seal the bag after each use. Keeping our products in dark, dry places will help to keep the freshness.
Do you guarantee all of your products?
We offer 100% Product Guarantee. We are confident that your pet will enjoy our products. Our products can be return to the store where they were purchased. Depending on the store’s return policy, you can get a refund, store credit, or replacement. If you buy on our website, we offer 100% money back guarantee on every order.
Are your bags BPA free?
All of our packaging is BPA free.